Refund Policy

1. Free 24h trial

We offer a free 24-hour trial without a credit card so you can evaluate the service before subscribing. We recommend using this trial to verify device compatibility and signal quality in your area.

2. Right of withdrawal (14 days)

In accordance with EU consumer law, you have the right to withdraw from a distance contract within 14 days of its conclusion without giving any reason. If you start using the service before the 14 days expire, you may be charged a fee proportional to the period actually used.

3. Refund conditions

We accept refund requests under the following circumstances:

• The service does not work properly for more than 20% of the paid period
• Unresolvable technical issues despite our support's assistance
• Double billing due to error
• Withdrawal within 14 days per consumer law

4. Refund procedure

To request a refund, contact support within 14 days of purchase at support@iptvmaxnordic.com with:

• Your account ID or username
• The date of purchase
• A detailed description of the issue encountered

5. Refund timeframes

Approved refunds are processed within 5-10 business days. The credit will appear in the original payment method.

6. Exclusions

Refunds are not provided in the following cases:

• Problems caused by the customer's Internet connection
• Device incompatibility not flagged before purchase
• Requests made after 14 days of purchase
• Violation of terms of service

7. Refund contact

For any question about refunds or to initiate a refund request, contact our support team via WhatsApp at +33 756 756 965 or email at support@iptvmaxnordic.com. Our team is available 24 hours a day, 7 days a week, and responds in less than 5 minutes. We'll be happy to review your request and find the best solution for you.

8. Service quality guarantee

IPTV Max Nordic commits to guaranteeing maximum service quality with 99.9% uptime. Our team constantly monitors servers and infrastructure to prevent interruptions and ensure the best possible viewing experience. In case of technical issues, our 24/7 support is always available to assist you quickly. If the service does not meet your expectations, do not hesitate to contact us: we'll do everything to resolve the problem or, in cases provided for by our policy, process the refund.

9. How to avoid problems

To avoid most technical problems that could lead to refund requests, we recommend checking your device's compatibility before purchase, testing the service during the free 24-hour trial, and contacting technical support at the first sign of difficulty. Our team can resolve most technical issues in a few minutes, ensuring you an optimal viewing experience without needing a refund.

10. Consumer protection authorities

In case of dispute, you have the right to refer the matter to your country's consumer protection authority. You can also use the EU Commission's ODR platform available at ec.europa.eu/consumers/odr